Policies

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We recommend reading through our policies carefully to ensure a smooth and transparent shopping experience.

PLEASE NOTE

Once an order has been placed and processed, it cannot be cancelled.
Shipping charges are non-refundable.
If your order shows delivered but hasn’t been received, please inform us within 24 hours. After this window, we’re unable to raise the issue with our courier partners.
White Chaos reserves the right to refuse returns or exchanges that do not meet our stated conditions.
While we’re not responsible for courier-related delays, we always do our best to ensure your order reaches you at the earliest.
Return and exchange couriers must be arranged by the customer at their own cost.
In case of a damaged item, please email us immediately with clear photos of the defect, the outer courier pouch and the original packaging.

CLEARANCE SALE TERMS AND CONDITIONS:

All purchases made during the Clearance Sale are final sale. Products are not eligible for return, refund, or exchange under any circumstances.
Once placed, orders cannot be cancelled or modified.
COD will not be available for Clearance Sale items. Payments can be made via prepaid methods only.

SIZE EXCHANGE

For a size exchange, please email whitechaos.shop@gmail.com or WhatsApp us at +91 9821199565 within 7 days of receiving your order, along with your order number and exchange details.
Once we receive the returned piece, our team will confirm and dispatch the exchanged size.
The exchanged product will be shipped back free of charge once. Any additional exchanges will incur a ₹100 shipping fee.

RETURNS

We only accept returns in cases of damaged or incorrect products.
If you receive a defective, damaged, or wrong item, we will arrange for the product to be collected.

DAMAGES & ISSUES

Please inspect your order upon delivery and contact us immediately if there’s an issue.
Share clear photos of the defect, outer courier pouch, and original packaging (including the protective sleeve).
If the issue is verified, we will arrange for a pickup.
Faulty items can only be replaced with the same product.

CUSTOMISATIONS

For any customisation requests, please email whitechaos.shop@gmail.com or WhatsApp +91 9821199565, mentioning the product name.
We offer size customisations based on measurements provided by you.
Style customisations available:

Customisations are not available for outerwear and accessories.
As customised pieces are made specifically for you and cannot be repurposed, we do not accept returns or exchanges on these orders. Please ensure measurements are accurate.

EXPRESS SHIPPING

Express shipping is available at an additional charge of ₹250.
Express shipping is available only for prepaid orders and deliveries typically take 2–3 working days.
To opt for express delivery, please email us at whitechaos.shop@gmail.com or WhatsApp +91 9821199565, along with your order number.

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